What IS Remote Service?? Remote service is when systems problems require a technician to connect through the internet to see what is on your screen, run diagnostics, and make adjustments as needed. Your internet connection MUST be working for this to happen. You remain on the phone and watch as the tech asks questions and looks at the computer with you. Most calls are resolved within 1/2 hour or arrangements are made to handle it in the shop. [Generally speaking, it is more time/cost effective to do it this way for minor issues, however it is less expensive to resolve serious issues (ie. remove viruses and malware) at the in-shop bench rate, than on-site, or over the phone.
Expertek's Cloud Care Plus See our full write-up here:
TeamViewer is a remote viewing solution we use occasionally. Here is the link to Download Teamviewer from Expertek. (This is not our software, please refer HERE for more details regarding this excellent and free software package.)
Logmein is a Paid remote viewing solution we use for specific clients. Here is the link to Download Logmein from Expertek. (This is not our software, please refer HERE for more details regarding this excellent pre-paid software package.)
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svc-remote_support.php was modified: April 02 2019
